Trust first
Neighbour is built around real people helping each other locally. These pages explain the protections we put in place — and the simple steps that keep you safe on every task.
Verified neighbours
Identity, address and photo checks before anyone can take on work.
Payment held securely
Money is held by Neighbour and released only once the task is confirmed.
Confidential reporting
Report anything that feels wrong — the other person is never told.
Verification & trust
What we check, what each badge means and how trust builds over time.
Meeting safely
Practical advice for arriving, working and finishing a task with confidence.
Payments & scams
Why payments stay on Neighbour, and the warning signs of a scam.
Messaging guidance
What to share, what to hold back and how moderation protects you.
Reporting & moderation
How to report someone confidentially and what happens next.
Emergency guidance
What to do if you feel unsafe, and who to contact in an emergency.
In an emergency, call 999
Neighbour cannot provide emergency assistance. If you or someone else is in immediate danger, contact the emergency services first, then report it to us.
Read our Community Guidelines, Terms and Privacy Policy.