Meeting safely

• Agree the full scope, timing and price in the Neighbour conversation.
• Check the profile: verification, reviews and completed tasks.
• Tell someone you trust where you're going and when you expect to finish.
• Only the approximate area is shown publicly — the precise address is shared once a booking is confirmed, and only where it's needed to complete the task.

• Keep your phone charged and to hand.
• You're welcome to bring someone with you — just let the other person know.
• Stick to the task that was agreed. Anything extra should be agreed here first.
• Don't share bank details, ID copies or one-time codes with anyone.

Leave. You are never obliged to continue a task, and cancelling for safety reasons will not count against you. Once you're somewhere safe, report what happened so our team can review it. In an emergency, call 999 first.

• Be patient, introduce yourself clearly and confirm what you've been asked to do.
• Never ask for cash, gifts or access to bank cards or accounts.
• If you're concerned about someone's welfare, contact their local council's adult social care team, or call 999 if there is immediate risk.