Support
We're here to help
Most questions are answered below. If you need a hand, our UK team will get back to you.
Bookings and tasks
Manage everything from your dashboard: track offers, message safely, extend a booking, or cancel before work begins.
Payments
Payments are held securely and released when the requester confirms completion. See the Payments & Refund Policy for full detail.
Safety and reporting
Visit the Safety Centre for guidance on meeting safely, reporting concerns and what to do in an emergency.
Contact us
Email support@neighbour-app.uk and we will reply within 2 working days.